XLA Customer Experiences

eXperience Level Agreements, an introduction

If you work in the IT Sector, you likely have heard of the service level agreements (“SLA”). SLAs, with underlying KPIs, can...
Digital Empathy

Why Empathy Matters in the Digital Age

The digital age has unlocked massive opportunities for creators. We are truly living in a remarkable period of creativity and innovation, where...

Do the Benefits of Facial Recognition Outweigh the Concerns?

We see a lot of trends in the tech world from time to time. Some of these stays, while the others just...

Follow us

655FansLike
788FollowersFollow
5,532FollowersFollow
4,235FollowersFollow

Latest articles